Privacy policy

Last updated: March 15, 2026

CoinsFlip.ca operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CoinsFlip.ca is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose and protect your personal information when you visit, use, or interact with the Services.

CoinsFlip.ca complies with applicable privacy laws, including the Act respecting the protection of personal information in the private sector (Law 25) in Québec, Canada.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term "personal information", we refer to any information that identifies or could reasonably identify you.

We may collect the following categories of personal information:

Contact Information

  • Name

  • Email address

  • Phone number

  • Mailing address

Transaction Information

  • Purchase history

  • Order details

  • Payment confirmation

Communications

  • Messages sent through contact forms

  • Customer support inquiries

  • Appointment booking information

Device and Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Network information

Usage Information

  • Pages visited

  • Links clicked

  • Time spent on pages

  • Interaction with the website

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you

For example when you:

  • contact us

  • submit a form

  • request a coin collection evaluation

  • book an appointment

  • purchase products

Automatically

When you browse our website through technologies such as:

  • cookies

  • analytics tools

  • tracking pixels

From third-party partners

Including service providers such as:

  • Shopify

  • Google

  • Meta (Facebook)

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing our services

  • evaluate coin collections

  • respond to inquiries

  • process purchases

  • deliver products

  • schedule appointments

Improving our website and services

We analyze how visitors interact with our website in order to improve usability and performance.

Marketing and Advertising

We may display advertisements or measure advertising performance through third-party services such as:

  • Google Ads

  • Meta (Facebook) Ads

These services may use cookies or tracking technologies to show relevant advertisements based on your interaction with our website.

Security and Fraud Prevention

We use personal information to protect our website and prevent fraud or unauthorized activity.

Legal Compliance

We may process personal information to comply with applicable laws or legal obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic.

These technologies may be used by:

  • Google Analytics (website analytics)

  • Google Ads (advertising measurement)

  • Meta / Facebook Ads (advertising and remarketing)

  • Shopify (platform functionality and performance)

Cookies may collect information such as:

  • IP address

  • device type

  • browser type

  • pages visited

  • interactions with our website

You may manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Where required by law, we will request your consent before placing certain cookies on your device.

Advertising and Analytics

We use the following third-party services:

Google Analytics

Google Analytics helps us understand how visitors use our website.

Google may collect:

  • device information

  • usage data

  • IP address

More information:

https://policies.google.com/privacy

Google Ads

Google Ads allows us to measure advertising performance and show relevant advertisements.

Google may use cookies and tracking technologies to display personalized ads.

Meta / Facebook Ads

We may use Meta technologies such as the Meta Pixel to measure the effectiveness of advertising campaigns and show relevant advertisements on Facebook or Instagram.

Meta may collect browsing activity on our website.

More information:

https://www.facebook.com/privacy/policy/

Disclosure of Personal Information

We may share personal information with trusted service providers, including:

Shopify

Our website is hosted by Shopify, which provides the e-commerce platform used to operate our store.

More information:

https://www.shopify.com/legal/privacy

Analytics and advertising providers

  • Google

  • Meta (Facebook)

Service providers

Including companies providing:

  • payment processing

  • website hosting

  • analytics services

  • marketing services

These service providers may process personal information on our behalf.

Data Security

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss or misuse.

However, no method of transmission over the Internet is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • provide services

  • comply with legal obligations

  • resolve disputes

  • enforce agreements

Your Privacy Rights

Depending on your jurisdiction, including Québec under Law 25, you may have the right to:

  • request access to your personal information

  • request correction of inaccurate information

  • request deletion of your personal information

  • withdraw consent for certain uses

  • request information about how your data is used

To exercise these rights, you may contact us using the information below.

Children's Privacy

Our Services are not directed toward individuals under the age of majority. We do not knowingly collect personal information from children.

International Data Transfers

Your personal information may be processed or stored outside of your country of residence, including in the United States or other jurisdictions where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will update the Last Updated date on this page.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Laurent Monaghan-Matthews
Responsible for the protection of personal information

Email: laurent@coinsflip.ca
Phone: 1-866-551-5185